Refund Policy

    Last updated: June 2026

    This Refund Policy explains the conditions under which you can request a refund for SAT Study Hub paid subscriptions. Payments are processed by Paddle.com Market Limited as the Merchant of Record.

    1. Overview

    SAT Study Hub offers digital subscription-based access to SAT preparation content. This Refund Policy explains when and how you can request a refund. Payments are processed by Paddle.com Market Limited, which acts as the Merchant of Record. Paddle may also be contacted directly regarding refunds at https://paddle.net.

    2. Free Plan

    The Free plan is, and will remain, free of charge. No refunds apply because no payments are taken.

    3. 14-Day Refund Window (New Subscribers)

    If you purchase a Plus or Pro subscription for the first time and are not satisfied, you may request a full refund within 14 calendar days of the original purchase date, provided that you have not made substantial use of the paid features. "Substantial use" includes (but is not limited to) completing more than two full-length practice tests, submitting more than one essay for AI grading, or generating a personalized study plan. This 14-day window also satisfies the right of withdrawal under EU and UK consumer protection law.

    4. Annual Plans

    Annual subscriptions are eligible for a pro-rated refund within the first 14 days of the initial purchase, based on unused months. After the first 14 days, annual subscriptions are non-refundable, but you may cancel auto-renewal at any time so you will not be charged for the next year.

    5. Monthly Renewals

    Monthly subscriptions automatically renew at the end of each billing period. Renewal charges are non-refundable. To avoid being charged for the next month, you must cancel your subscription at least 24 hours before the renewal date. You can cancel at any time from your Profile → Subscription page; cancellation takes effect at the end of the current billing period and you retain access until then.

    6. Exceptions

    Refunds will not be issued in the following cases: (a) the refund is requested more than 14 days after the original purchase; (b) substantial use of paid features has occurred (see Section 3); (c) the account has been suspended or terminated for violation of our Terms of Service; (d) the refund is requested due to a change of mind on a renewal charge that was not cancelled in time. We reserve the right to deny refunds where we identify fraud or abuse.

    7. How to Request a Refund

    Email refund@sat-study-hub.com (or info@sat-study-hub.com) with the subject "Refund Request" and include: (1) the email address on your SAT Study Hub account, (2) your Paddle order or transaction ID (visible on the email receipt from Paddle), and (3) a brief reason for the refund. We aim to respond within 5 business days. Approved refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days.

    8. Failed Payments

    If a subscription renewal fails (e.g. expired card), we will attempt to retry the charge over several days. If the payment cannot be collected, your subscription will be downgraded to the Free plan and any in-progress paid features will revert to Free-tier limits. No refund is owed for a failed renewal because no successful charge occurred.

    9. Chargebacks

    Please contact us before initiating a chargeback with your card issuer — most issues can be resolved faster through email. Unjustified chargebacks may result in immediate account suspension and a permanent block on future purchases. Paddle, as Merchant of Record, may also pursue chargeback fees against the cardholder where fraud is identified.

    10. Currency & Exchange Rates

    Subscription prices are displayed in USD on our Pricing page. Paddle may charge you in your local currency at the time of purchase based on its prevailing exchange rate. Refunds are issued in the same currency that was charged; we do not reimburse exchange-rate differences between the original charge and the refund.

    11. Changes to This Policy

    We may update this Refund Policy from time to time. Material changes will be announced via email at least 14 days before they take effect. The version of the policy in force at the time of your purchase will govern that purchase.

    12. Contact

    For refund-related questions, email info@sat-study-hub.com or use our Contact form. For payment-processing questions you may also contact Paddle directly at https://paddle.net.

    See also: Terms of Service · Privacy Policy